Brent -- Technician

Brent was on time, efficient and kept me updated as he went through the furnace installation process

Brent has installed/replaced 3 units in our home over the years. Each and every time he communicates when he's on the way and has a plan how to best get the job done. Today was no exception. Brent knows his stuff! Carter was incredibly helpful as well. Great job as always, guys!! Thanks so much to Bartlett!!

Total installation of 4 units was flawless

Brent did a wonderful job! Very efficient and knowledgeable!

Fast, professional, and clean service!

They did a great job in a timely manner and left the place as clean as they found it

Excellent

Set up my furnace quickly and well, working around the fact that I couldn’t speak due to surgery. Great job!

Brent and Willy did a great job and left my property clean. His explanation of the work to be done and how the system operates were clear and concise. Good job !

Amazing as always!!!!

Mr bowman is a great leader, hard working , and a mentor for his team, ive been very impressed of the work he’s done for me over the years!

Brent and his crew were amazing. They were very polite, answered all my questions about the new ac and left the place spotless.

Brent was great, he came on time installed the new zone and explained everything.

Professional, tidy, polite. New HVAC seems to work.

Brent and his team did an excellent job on the full two system replacement at our house. They arrived timely, were polite, and took care of our home during the install. The entire Bartlett team made the process from quote, to financing, to install as seamless as possible. I highly recommend them to anyone who is looking for an HVAC company to service their home.

On time. Obviously, in charge of team of three others all of whom seemed to really know what they were doing. Warm air upstairs last night// proved they knew. Cleaned up nicely. As I told them…the project resulted in 1/2 of my new car. Good thing I don’t need or want a NEW CAR! Thanks to all my pals at Bartlett that keep us warm & cool & alive without bad fumes! Mary C. Sutherland & Jim

Brent and team were professional and checked everything to provide the perfect installation. This was a perfect experience especially with such a big investment.

Great job by the Bartlett crew Many thanks

Our furnace decided to die in November, right when cool weather returned. We scrambled to get three estimates from local businesses and Bartlett beat the other two by about $1,100. We also liked the thoroughness of Bartlett’s estimate the best (James measured our space and made sure to be accurate with what we needed; other companies did not). Our AC was also limping along so we decided to get the whole system replaced. The install was promptly scheduled for 2 days after we agreed to the estimate. Brent and his assistant arrived right on time bright and early and worked hard all day to install the new furnace and AC. They were friendly, knowledgeable, and answered all of our questions. Very happy with our experience with Bartlett!

Excellent overall service and explanation of the new systems and thermostat operation. Clean up was magnificent!

Very polite and professional!!

Brent was very professional and courteous. He went over everything with me and I was very pleased with the work he completed!

So pleased with Brent and his team. They were diligent and did not leave until the new install was working perfectly. Bartlett had backup resource personnel to help him troubleshoot a problem and they came to the house immediately. The system was an old zone system that needed to be reworked. Along with Gene who determined what the new system would need, they worked to install an efficient and advanced system to heat and cool a tricky tri-level, open floor plan house. Shoutout to Bo, our regular tech. Good to have the same person service it twice a year that is familiar with it. Very glad we chose Bartlett!

It wasn’t great news to find out our entire system needed to be replaced, but Brent made the process easy. We expected him to be here all day, but the whole thing only took about 6 hours. He did a great job explaining how to best use and maintain our new system.

Brent and his assistant were very professional, courteous and knowledgeable. I’m very happy with the Carrier unit they installed and they were so quiet during the install that I kept forgetting they were in the house.

So appreciate the professionalism, the quick response, the courtesy and the respect we are given by all the employees of Bartlett Heating and Cooling. Both Mitchem and Brent, on separate service calls, arrived on time, (always calling in route), and going about their business on arrival. They always take the time to answer our questions and explain what is going on. Absolutely no complaints. This company stands behind their products and their service; so rare of late. Would highly recommend!!!

Great guys! Went over everything left house perfect! Highly recommend….

He did a great job. We had a very tight space and he was able to find a way to make it work. Jobsite was kept very clean. Bartlett is the best.

Pretty sure Brent puts awesome sauce in his coffee in the morning! Or maybe he’s a natural!

We are very pleased with all of the services we have received from Bartlett Heating & Cooling. Your company has EXCEPTIONAL customer service along with well-trained and knowledgeable technicians.

Brent and his crew were great! They arrived on time and went right to work by first laying down floor coverings to protect our hardwood floors. The crew was very careful not to bang up walls or doors when carrying in new installation items.They were courteous and efficient . Brent explained everything they had installed and how to use the new equipment.

Needed to replace a unit. Brent and Carter got in, got out, got us back in business.

All questions answered and great installation job so no complaints!

Very customer service oriented. A pleasure to work with.

Bartlett did a huge two day job for us and it couldn’t have gone better. The installers were professional, respectful of our home, friendly and knowledgeable. Brent was very patient with me as he taught me how to use our new t-stats and he was able to answer all the questions I had about how our new systems will function. It was just a great experience.

Brent is an awesome professional installer! He has now installed 2 systems in my house. His assistant Carter was great also! Brent really knows his stuff and answered any questions I had. Bartlett has been great to me for about 25 years now! Great family owned company!!

The Bartlett Tram is great as always! I wouldn’t trust another company to take care of my ac units.