Brent -- Technician

Professional, tidy, polite. New HVAC seems to work.

Brent and his team did an excellent job on the full two system replacement at our house. They arrived timely, were polite, and took care of our home during the install. The entire Bartlett team made the process from quote, to financing, to install as seamless as possible. I highly recommend them to anyone who is looking for an HVAC company to service their home.

On time. Obviously, in charge of team of three others all of whom seemed to really know what they were doing. Warm air upstairs last night// proved they knew. Cleaned up nicely. As I told them…the project resulted in 1/2 of my new car. Good thing I don’t need or want a NEW CAR! Thanks to all my pals at Bartlett that keep us warm & cool & alive without bad fumes! Mary C. Sutherland & Jim

Brent and team were professional and checked everything to provide the perfect installation. This was a perfect experience especially with such a big investment.

Great job by the Bartlett crew Many thanks

Our furnace decided to die in November, right when cool weather returned. We scrambled to get three estimates from local businesses and Bartlett beat the other two by about $1,100. We also liked the thoroughness of Bartlett’s estimate the best (James measured our space and made sure to be accurate with what we needed; other companies did not). Our AC was also limping along so we decided to get the whole system replaced. The install was promptly scheduled for 2 days after we agreed to the estimate. Brent and his assistant arrived right on time bright and early and worked hard all day to install the new furnace and AC. They were friendly, knowledgeable, and answered all of our questions. Very happy with our experience with Bartlett!

Excellent overall service and explanation of the new systems and thermostat operation. Clean up was magnificent!

Very polite and professional!!

Brent was very professional and courteous. He went over everything with me and I was very pleased with the work he completed!

So pleased with Brent and his team. They were diligent and did not leave until the new install was working perfectly. Bartlett had backup resource personnel to help him troubleshoot a problem and they came to the house immediately. The system was an old zone system that needed to be reworked. Along with Gene who determined what the new system would need, they worked to install an efficient and advanced system to heat and cool a tricky tri-level, open floor plan house. Shoutout to Bo, our regular tech. Good to have the same person service it twice a year that is familiar with it. Very glad we chose Bartlett!

It wasn’t great news to find out our entire system needed to be replaced, but Brent made the process easy. We expected him to be here all day, but the whole thing only took about 6 hours. He did a great job explaining how to best use and maintain our new system.

Brent and his assistant were very professional, courteous and knowledgeable. I’m very happy with the Carrier unit they installed and they were so quiet during the install that I kept forgetting they were in the house.

So appreciate the professionalism, the quick response, the courtesy and the respect we are given by all the employees of Bartlett Heating and Cooling. Both Mitchem and Brent, on separate service calls, arrived on time, (always calling in route), and going about their business on arrival. They always take the time to answer our questions and explain what is going on. Absolutely no complaints. This company stands behind their products and their service; so rare of late. Would highly recommend!!!

Great guys! Went over everything left house perfect! Highly recommend….

He did a great job. We had a very tight space and he was able to find a way to make it work. Jobsite was kept very clean. Bartlett is the best.

Pretty sure Brent puts awesome sauce in his coffee in the morning! Or maybe he’s a natural!

We are very pleased with all of the services we have received from Bartlett Heating & Cooling. Your company has EXCEPTIONAL customer service along with well-trained and knowledgeable technicians.

Brent and his crew were great! They arrived on time and went right to work by first laying down floor coverings to protect our hardwood floors. The crew was very careful not to bang up walls or doors when carrying in new installation items.They were courteous and efficient . Brent explained everything they had installed and how to use the new equipment.

Needed to replace a unit. Brent and Carter got in, got out, got us back in business.

All questions answered and great installation job so no complaints!

Very customer service oriented. A pleasure to work with.

Bartlett did a huge two day job for us and it couldn’t have gone better. The installers were professional, respectful of our home, friendly and knowledgeable. Brent was very patient with me as he taught me how to use our new t-stats and he was able to answer all the questions I had about how our new systems will function. It was just a great experience.

Brent is an awesome professional installer! He has now installed 2 systems in my house. His assistant Carter was great also! Brent really knows his stuff and answered any questions I had. Bartlett has been great to me for about 25 years now! Great family owned company!!

Brent did an awesome job with my basement ductwork project! Thank you Brent!

The Bartlett Tram is great as always! I wouldn’t trust another company to take care of my ac units.

We started with Bartlett years ago and we are still with them.

Carter & Brent were great! They had a lot to do today - replacing my old furnace and undersized return/plenum. They worked hard all day and now I have a brand new unit, 96% efficiency, and improved airflow. They did a great job.

This has been a great experience from the purchase to the install. Every person that I came in contact with was pleasant and polite. Thank you for a great experience.

They really knew what they were doing. Besides the new AC installed, you would have never known they were here.

The technician texted/called ahead, was on time, and was efficient in completing the work. He was friendly and helped answer some of my questions.

Many thanks to James, Jesse, Nicole, Brent and the Bartlett team for the excellent customer service and solutions for heating and cooling our home. Bartlett is our go to for heating and cooling at a fair price! They recently zoned our HVAC system to equalize the temperatures on all 3 floors of our house - now we’re ready to be cool for the summer :)

Very professional! Did a great job installing unit and answering all of my questions. He was very mindful of my pets and very polite.

Everything was done according to the plan the installers had. Clean up was good. Time will tell but we had a concern that too much heat was going into a toilet room but the installation plan left that supply register the same size as before. Perhaps the redesign of the duct work will help. Won’t be able to tell until next winter.

Brent and Carter did a great job on our new hvac installation. Brent called and advised me of what time they’d be there and they were there on time. Got started right away and stayed working until the installation was complete. Very pleased with the outcome and hope for many trouble free years of our new hvac system!

Showed up on time and completed the job quickly and professionally. I would highly recommend to any new customer.

Brent was professional, efficient, and personable. He explained the operation of the system and thermostat in layman terms for future use. Thank you, Bartlett Heating &Cooling!

As expected Brent was excellent!!

Very easy to get in contact with them, and I feel as if it's the best price for the work that they do… Especially if you stick with them they have lots of great deals you can get enrolled in!

Very professional and knowledgeable. Great leadership for his group !!

I had Bartlett Heating and Cooling replace my entire HVAC system about two weeks ago. From start to finish these folks were nothing short of EXCELLENT in every regard. Friendly, competent professionals that really made me glad they were working for me. Got a top notch Carrier system at a great price, installed by Brent and his crew on time as promised. And I paid the exact amount as quoted by Jeff when he made the initial call and inspection at my home. Best products, people and service, like business used to be conducted in this country decades ago.

Brent and his crew were very professional, knowledgeable, and took great care in ensuring we had the proper equipment installed. They answered all of our questions and were thorough in making sure everything was installed properly.