Bo -- Technician

Customers say: The reviews exhibit a positive overall sentiment, with a slight inclination towards the positive. The reviewers consistently praise the technicians' expertise, professionalism, and exceptional service. They mention technicians' punctuality, friendliness, and ability to explain technical issues in a comprehensible manner. The positive reviews also highlight the technicians' ability to address concerns promptly and efficiently, resulting in satisfied customers. Additionally, the reviewers appreciate the company's reliability, with some mentioning the importance of scheduling and receiving reminders via email or text. However, a few negative reviews exist, primarily focused on pricing and communication. Some customers express dissatisfaction with the cost of the services, while others mention a lack of communication regarding the scope of work or unexpected charges. It is worth noting that the negative reviews are less frequent and do not overshadow the positive feedback. Overall, the sentiment of the reviews indicates that customers are generally satisfied with the services provided by Bartlett. The technicians' expertise, professionalism, and exceptional service are highly regarded, with customers expressing appreciation for their punctuality, friendliness, and ability to address their concerns effectively. While there are a few negative reviews, the positive feedback outweighs them, suggesting that Bartlett is a reliable and trustworthy HVAC service provider.