Terence -- Technician

Terence was great! He greeted me with a firm handshake and diagnosed my furnace and had it up and running in a few minutes. Life saver! I thought it was end of life and needed an entirely new system. Terence offered the family plan to make certain my HVAC is serviced bi-annually before I could inquire.

Terence is great! Very friendly and always explains things that need to be addressed in a way that’s easy to understand.

Terrence has maintained our HVAC for several years. We are completely satisfied with our scheduled service and timely arrival. Bartlett and Terrence are an excellent partnership.

Terence is a very professional technician. He takes whatever time is required to properly check/service all of our units. He even spent the additional time required with our one older unit. Very pleasant and polite.

We have been working with Terrence for years! He is always thorough and super friendly

Terence is always polite, courteous and willing to help us in any way he can. Always on time and does an excellent job!

Friendly efficient

highly recommend this patient gem of an employee! Thank you for restoring my system on one of the coldest days of the year. You guys need to walk around in superhero capes, seriously.

I always get professional, good service. Terrance is very good at his job therefore we never have problems with the unit we bought from Bartlett about 7 years or so ago. Appreciate having such good service from local company. Also love having the same person service our unit, he knows it well!

Very knowledgeable and always on time!

Bartlett and Terrance have taken great care of us!

Terence was very courteous and professional. He came and found the problem with the heater. He also gave me some advise to help me in the future. I’m very pleased with his service and professionalism. I recommend Bartlett Heating and Cooling to anyone who wants a good service.

Terence had great customer service and was very transparent about what I needed. I haven’t completed the work yet but would definitely recommend Bartlett due to the great experiences I’ve had so far.

Always a pleasure to have Terence check our hvac systems!

Terrance is always very thorough and very nice.

Terence is an outstanding technician. He is very knowledgeable, professional and personable.

Terrence is always on time and provides efficient, effective service. He communicates well and is professional and courteous. Highly recommend!

Terence was wonderful from the first meeting throughout the rest of our service. He evaluated the system of our new-to-us home. He walked me through what was needed now and heavier items to keep an eye on or prepare to review in the spring. Terence took the time to walk me through the care and maintenance of our system in a way that wasn't overwhelming. By the end of the service, he even took a few minutes to recommend a few places in our new neighborhood. We can't wait to have him out for our next service!

Terrence has been servicing out units for a few years and it’s always a pleasure when he stops by. He is thorough and direct, we appreciate his knowledge and kindness!

Terence did a superb job with getting the Heating & Cooling adjusted.

This was Terrance second or third time coming out to service our HVAC system. He is always fast at diagnosing issues and fast with repair. We’ve been using Bartlett since we purchased this house and recommend them for any service HVAC related!

Great Service from Terrance! He is attentive and very timely with his service/maintenance.

We appreciate the consistent, reliable service that we receive from Bartlett and Terence! Terence is patient with our questions and always willing to go the extra mile to find an answer for us.

Terence is always, prompt, professional and very knowledgeable about HVAC systems. He is very respectful of my house and very efficiently services the HVAC system. I have the confidence in knowing the system is professionally serviced. Over the years he consistently provides high quality service and he is a really nice guy!

Amazing Customer service!!

Terence is excellent! His work ethic and professionalism the reason I’ve used Bartlett for such a long time.He is your best ambassador for the company and I have come to trust his expertise and advice. ⭐️⭐️⭐️⭐️⭐️ On another note, I wish the front office was more organized.

Terence was awesome! He serviced all of my heating and cooling systems, heat as well as AC. He explained everything he did in detail, made suggestions, and even swept my attic from recent roof repair that left dust and debris. What!! I am sooooo thankful as I cannot go up those stairs!! Thank you Terence!!! Merry Christmas!

Great service, very polite. Made sure to answer any questions we had. No sales pressure for additional work he suggested.

Terrence was friendly, knowledgeable, and helpful. I highly recommend him and his team at Bartlett!

Terrence has been our technician for years and is terrific! A valuable asset to Bartlett!

My technician Terence is amazing! He is knowledgeable and informative! He identifies if anything needs addressing with my system to avoid a bigger issue. He never suggests anything not needed. Thank you Terence!!

I moved into this home 3 years ago, and battled with an older HVAC, i feel safe having maintenance with Barlett as issues can arise unexpectedly, and they always are able to get me on the schedule. Terence is reliable and always honest with every visit.

Terence is AMAZING! Always a pleasure to work with him.

Awesome job! Exceptional service! Easy to communicate!

Longtime customer... all the folks there are great! My technician Terence is efficient, knowledgeable, helpful in answering my questions; and, of course, always courteous.

Terence does a great job. He gets right to work. In and out in two hours.

Terrence was completely professional! Excellent service and the reason that I use Bartlett!

Terrence did a great job! He was quick and thorough and most of all nice!

Very nice and professional

Outstanding ~ want to keep him as my permanent tech 😊

Very nice. No pressure. Gave full explanation

He did a great job we appreciate good and honest people and will continue to do business with y'all and pass the word